At BELL TOKEN TECH LTD, we want you to be satisfied with your purchase. If you have an issue with your order or wish to return an item, please contact us as soon as possible so that we can assist you.
This policy is subject to your statutory rights under applicable consumer protection laws.
Right to Cancel
For eligible online purchases, UK consumers may have a statutory right to cancel their order within the applicable cancellation period under the Consumer Contracts Regulations 2013.
If you wish to cancel an eligible order, please contact us using the details below. We will provide the appropriate instructions for returning the item.
Return Conditions
To help us process your return, returned products should, where applicable, be in their original condition and accompanied by the relevant order information.
Certain products or circumstances may be subject to specific legal exceptions or different return requirements. Your statutory rights are not affected by this policy.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as possible.
Please provide:
Your order number
A description of the issue
Photographs of the product or packaging where appropriate
We will review the issue and provide the appropriate next steps.
Refunds
Once a return or refund request has been reviewed and approved, any applicable refund will be processed using the original payment method, subject to applicable law and the terms of your order.
The time for the refunded amount to appear in your account may depend on your payment provider or financial institution.
Return Shipping
Where return shipping costs apply, these will be handled in accordance with applicable law and the circumstances of the return. If an item is faulty, damaged, or incorrectly supplied, please contact us before returning it so that we can provide the appropriate instructions.
