At BELL TOKEN TECH LTD, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit or use our website, place an order, contact us, or otherwise interact with our services.
We aim to handle personal information responsibly, transparently, and in accordance with applicable data protection and privacy laws.
1. Who We Are
The data controller responsible for personal information processed through this website is:
BELL TOKEN TECH LTD
New Road, The Cream Cottage Huntingdon United Kingdom PE28 5YT
Depending on how you use our website, we may collect the following information:
Name and contact details
Billing and delivery address
Email address and telephone number
Order and transaction information
Product and purchase information
Information you provide when contacting customer support
Website usage and technical information, such as IP address, browser type, device information, and information about how you interact with our website
Cookie and similar technology information where applicable
We only seek to collect information that is relevant to operating our online store and providing our services.
3. How We Collect Your Information
We may collect personal information when you:
Visit or use our website
Create or use an account, where available
Place an order
Complete the checkout process
Contact us by email, telephone, or through our website
Subscribe to communications or marketing, where available
Interact with our website using cookies or similar technologies
Where personal information is collected directly from you, we aim to provide appropriate privacy information at the time it is collected.
4. How We Use Your Information
We may use personal information for purposes including:
Processing and fulfilling orders
Processing payments and preventing fraudulent transactions
Delivering purchased products
Providing order confirmations and shipping information
Responding to customer enquiries
Managing returns, refunds, and customer service requests
Maintaining and improving our website and services
Keeping appropriate business and transaction records
Complying with applicable legal and regulatory obligations
Protecting the security and integrity of our website and services
Sending marketing communications where you have provided the appropriate consent or where otherwise permitted by applicable law
We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless required or permitted by law.
5. Lawful Basis for Processing
Depending on the circumstances, we may process personal information on one or more of the following lawful bases:
Contract: Where processing is necessary to enter into or perform a contract with you, such as processing and delivering an order.
Legal obligation: Where processing is necessary for us to comply with a legal or regulatory obligation.
Legitimate interests: Where processing is necessary for legitimate business interests, such as maintaining website security, preventing fraud, responding to enquiries, and improving our services, provided that these interests are not overridden by your rights and interests.
Consent: Where we rely on your consent, such as for certain marketing or non-essential cookies. Where applicable, you may withdraw your consent at any time.
6. Payment Information
Payments made through our website may be processed by secure third-party payment service providers.
We do not request or intentionally store complete payment card details through email or telephone. Payment information may be processed directly by the relevant payment service provider in accordance with its own privacy and security policies.
We may receive limited payment-related information, such as payment status, transaction reference, and order information, where necessary to process and manage your order.
7. Sharing Your Information
We may share personal information with trusted third parties where necessary to operate our online store and provide services to you.
These may include:
Payment service providers
Delivery and shipping providers
Website hosting and technical service providers
Website analytics and security providers, where applicable
Customer service and communication providers, where applicable
Professional advisers or authorities where required by law
We only share information where there is an appropriate reason and, where applicable, a lawful basis for doing so.
We do not sell your personal information to third parties.
8. International Data Transfers
Some service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection requirements and that appropriate safeguards are in place where required.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The length of time we keep information depends on factors such as:
The purpose for which the information was collected
Our ongoing relationship with you
Legal, accounting, tax, or regulatory requirements
The need to resolve disputes or enforce agreements
Security and fraud-prevention requirements
When information is no longer required, we will take appropriate steps to securely delete or anonymise it where applicable.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and, where applicable, support marketing activities.
Strictly necessary cookies may be required for essential website functions such as shopping cart and checkout functionality.
Where consent is required for non-essential cookies, we will provide appropriate information and controls in accordance with applicable requirements.
11. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should also take reasonable steps to protect your own account and personal information.
12. Your Privacy Rights
Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain processing
Request portability of certain personal information
Withdraw consent where processing is based on consent
Lodge a complaint with the relevant data protection supervisory authority
These rights are subject to applicable legal conditions and exceptions.
13. How to Exercise Your Rights
If you would like to exercise a privacy right or ask a question about how we use your personal information, please contact us:
Please provide sufficient information for us to understand your request and, where necessary, verify your identity.
We will handle your request in accordance with applicable data protection requirements.
14. Marketing Communications
Where we send marketing communications by email or other electronic means, we will do so in accordance with applicable laws.
If you receive marketing communications from us and no longer wish to receive them, you may use the unsubscribe option provided in the communication or contact us directly.
You may continue to receive essential service communications, such as order confirmations or information relating to an existing purchase, where necessary.
15. Children’s Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly collect personal information from children where doing so would be prohibited by applicable law. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.
16. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of third-party services before providing them with personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.
When we make material changes, we will take reasonable steps to bring those changes to your attention where appropriate.
We recommend checking this page periodically for the latest version.
18. Contact Us
If you have any questions about this Privacy Policy or how BELL TOKEN TECH LTD handles personal information, please contact us:
BELL TOKEN TECH LTD New Road, The Cream Cottage Huntingdon United Kingdom PE28 5YT
